Before you contact us we recommend having a quick read through these frequently asked questions and answers from other customers.
Why haven't I received order confirmation?
Your order confirmation will be sent via email within 24 hours of your purchase. If you’re struggling to locate your email, check your junk folder or give us a call and we will be happy to help.
Where is my order?
Can I have a copy of my VAT invoice?
You’ll receive a copy of your VAT invoice in an email as soon as your order has been dispatched.
Is there a Lights4fun shop I can get my order delivered to?
Sadly, we’re online only so we don’t have a shop for you to pick up your order from.
Can I amend my order?
Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, call us straight away and we'll do our best to help.
How do I cancel my order?
Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, call us straight away and we will help.
My item is faulty
There is an item missing from my order
If something is missing from your order send us an email or give us a call and our customer experience team will put things right for you.
How do I connect my lights together?
Why aren't my solar lights working?
Are your bulbs replaceable?
Many of our LED products have sealed bulbs for added longevity, durability and safety. However, some of our ranges do have replaceable bulbs. You can check this by looking at the tech specifications on the product page.
Will my old lights work with a Lights4fun plug?
All of our accessories, including plugs, are only compatible with other Lights4fun products. Connecting old lights to a new plug and vice versa can be dangerous, save yourself the stress and treat yourself to a new string of lights this year!
Do you have any current offers or promotions?
Do you offer additional discount on large orders?
Do you offer corporate prices?
Do you offer a discount to registered charities?
How do I return an item?
How do I exchange an item?
As long as the item you wish to exchange is in a resalable condition, you have 30 days from the date you received your order to return it to us for a refund and place a new order. Click here to start the return process.
Are returns free?
Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsability until they reach the warehouse.
I live locally. Can I return my item to your office?
Sadly, we’re online only so we don’t have a shop for you to return your order to.
Have you received my return?
When will I receive my refund?
As soon as we’ve received your return, we’ll process your refund. It can take up to 10 working days for your refund to appear on your bank statement, so sit tight and, if in doubt, give us a call or get in touch via online chat or email and we’ll sort it.
How do I log into my account?
To create an account you need to have placed an order online and created a password. If you’re having trouble logging in to your account, let us know and we’ll put things right.
How can I see my previous orders?
To find out what you’ve ordered in the past, get in touch via phone, email or online chat and our customer experience experts will be happy to advise and pop the order through for you in a matter of minutes.
I’m having problems checking out
If you’re having problems completing your order, simply give us a call and one of our friendly team will happily put the order through for you over the phone.
Your website isn't working
If you’re having issues with our website, or if something doesn’t look quite right, please get in touch. We love feedback and we’re always happy to help.
My PayPal account is not verified, what does this mean?
To protect you from fraud, we only accept verified PayPal accounts. Verification basically confirms your card and bank account are owned by you. It’s really easy to verify your account with PayPal and you can do it online.